Refund Process

Bitsellfy provides refunds through the Wallet system after a dispute is resolved. Please note that refunds cannot be returned directly to your original payment method due to processing delays and variable fees.

Step 1: Dispute Resolution

Refunds are only issued after a dispute has been resolved in favor of the buyer or seller.

• Buyers must first contact the seller to attempt a resolution.
• If the issue is not resolved, a dispute can be opened on the order details page.
• The Bitsellfy support team reviews the case and determines the outcome.

Step 2: Refund to Wallet

• If the dispute is resolved in your favor, the refunded amount will be added to your Bitsellfy Wallet balance.
• Funds in your Wallet can be used to purchase other digital products on Bitsellfy.
• Refunds are processed as soon as the dispute resolution is completed, but may take some time depending on verification requirements.

Important Notes

• Refunds cannot be returned to your original payment method.
• Wallet balances are non-withdrawable and can only be used for purchases on Bitsellfy.
• Always check your Wallet balance after a refund is processed.
• Contact Bitsellfy support if you do not receive a refund after the dispute has been resolved.