Order Statuses Explained

Each order on Bitsellfy has a status that shows its current stage in the purchase and delivery process. Below is a detailed explanation of all order statuses you may see.

Pending

This status means the payment is waiting for confirmation.

• The order is created, but payment has not yet been completed.
• A payment timer of 1 hour is applied.
• If payment is not completed within 1 hour, the order is automatically marked as failed.
• When an order fails, the product stock is released and becomes available again.

Pending Delivery

This status appears after payment is successfully completed for manual delivery orders.

• The seller has been notified to deliver the product.
• The buyer must wait for the seller to complete the delivery.
• This status is only used for products that require manual delivery.

Delivered

This status means the product has been delivered to the buyer.

• For auto-delivery products, the status changes to Delivered automatically after purchase.
• For manual delivery products, the status changes to Delivered once the seller completes delivery.
• The buyer can review the delivered product and confirm the order.
• Buyer should confirm it or dispute if issues appear otherwise after 24H system will complete it automatically.

Completed

An order is marked as Completed when it has been successfully finalized.

• The buyer confirms and verifies the delivered product.
• Or, a dispute is resolved in favor of the seller.
• Once completed, the order is considered final.

Disputed

This status indicates that a dispute has been opened for the order.

• The buyer and seller are in dispute regarding the order.
• The Bitsellfy support team reviews the dispute.
• The order remains in this status until a final decision is made.

Refunded

This status means the order has been refunded.

• The dispute was resolved in favor of the buyer.
• Or, a manual refund was issued by the Bitsellfy administration.
• Refunded funds are credited to the buyer’s Bitsellfy Wallet.

Important Notes

• Order statuses are updated automatically based on system actions or dispute outcomes.
• Buyers and sellers should always check the order details page for the most up-to-date status.
• Contact support if an order status appears incorrect or does not update as expected.